Our technical support team is committed to guaranteeing that you get the right fit with our products. Beyond planning and implementation, Serengeti Systems offers a variety of live and self-service technical support options. We take pride in our support team’s success rate and endeavor to meet every request as efficiently as possible.
Technical Support is offered to registered users with a current support plan during normal business hours (M-F, 9:30am-6:30pm, CST, excluding US holidays). All support requests must be initiated by opening a ticket through the Support Request Form. Be sure to include complete contact info, including a phone number, so our support representatives can contact you as needed to resolve your issue.
Technical Support covers most questions related to using Robo-FTP including:
Installation
Activation
Features (e.g., “Can Robo-FTP do XXX?”)
Trouble-shooting (e.g., communications errors, unexpected behavior)
Clarification of the included documentation (Help file)